ETI Empire Direct and Ransom & Randolph faq
Following the recent announcement that ETI Empire Direct’s gypsum and dental stone business has joined Ransom & Randolph, we wanted to provide a brief FAQ to help answer common customer questions.
Our goal is for this transition to feel seamless to your laboratory. The ETI Empire Direct brand, product names, formulations, specifications, quality standards, California manufacturing and shipping, and existing delivery routes will remain in place.
You can continue placing orders through your existing ETI Empire Direct ordering contact or method.
What did Ransom & Randolph acquire?
Effective July 24, 2026, Ransom & Randolph acquired the ETI Empire Direct brand and its gypsum and dental stone product lines.
Does this include ETI Digital Technology?
No. Ransom & Randolph acquired only the ETI Empire Direct gypsum and dental stone product lines and the ETI Empire Direct brand.
ETI Digital Technology, including milling, scanning, sintering, 3D printing, and related equipment and materials, is not part of this acquisition.
Will the ETI Empire Direct brand continue?
Yes. ETI Empire Direct will continue as ETI Empire Direct, A Division of Ransom & Randolph.
Existing product names will remain in place. Over time, packaging, labels, and literature may be updated to include Ransom & Randolph’s endorsement. These updates will be introduced gradually as existing materials are used.
Will the products change?
No. ETI Empire Direct gypsum and dental stone formulations, specifications, and quality standards will remain unchanged.
Will delivery routes change?
No. Existing ETI Empire Direct free-delivery routes will continue as they do today.
Will product availability be affected?
We do not anticipate any interruption in product availability as a result of the acquisition. The ETI Empire Direct and Ransom & Randolph teams are working closely together to support a smooth transition.
Who should I contact to place an order?
Please continue placing orders through your existing ETI Empire Direct ordering contact or method.
Email: Order@etiempiredirect.com
Toll free: 800.451.7778
Phone: 714.238.1131
Fax: 714.238.1161
Will invoices now come from Ransom & Randolph?
Yes. Beginning July 27, 2026, invoices for ETI Empire Direct products will be issued by Ransom & Randolph.
The ETI Empire Direct brand and product references will continue to appear on applicable documents so orders can be easily identified.
Who should be paid for invoices issued before July 24, 2026?
Invoices issued by ETI Empire Direct before July 24, 2026, should be paid according to the payment instructions shown on the original ETI Empire Direct invoice.
Invoices issued by Ransom & Randolph on or after July 27, 2026, should be paid to Ransom & Randolph using the instructions shown on the invoice.
What happens to open orders?
Any order that has not shipped by July 23, 2026, will be converted to a Ransom & Randolph order. After that date, order acknowledgements, invoices and UPS/FedEx shipping notifications will come from R&R and reference the R&R name.
Will my existing credit limits remain the same?
Yes, there will be no changes to existing credit limits.
How will returns, replacements, or order questions be handled?
Returns, replacements, and order-related assistance for ETI Empire Direct products will continue to be supported by the California-based team.
Who should I contact for technical support?
For product or technical assistance, please continue contacting your existing ETI Empire Direct representative or customer service contact.
Additional technical support information will be shared as needed.
Will SDS, technical data sheets, or product documentation change?
Current product documentation will remain available on etiempiredirect.com.
Documents may be updated over time to reflect ETI Empire Direct, a Division of Ransom & Randolph, along with updated contact information.
The underlying product formulations and specifications are not changing.
Who should I contact with transition questions?
For general transition questions, please contact the ETI Empire Direct customer service team:
Email: Order@etiempiredirect.com
Toll free: 800.451.7778
Phone: 714.238.1131
If you have any questions, please contact our customer service team. We are here to support you and help make this transition as smooth as possible. We appreciate your business and look forward to continuing to serve you.